QualiDialog Consultancy – Terms & Conditions

Updated November 2026

1. Scope

These Terms & Conditions govern workshops, training, keynotes, coaching and consultancy services provided by QualiDialog Consultancy, operated by Susanne Friese.

These conditions are intended primarily for professional and organisational clients. Any mandatory consumer rights remain unaffected. Software use and subscriptions are governed by the separate QInsights B.V. Terms & Conditions. Deviations must be agreed in writing.

2. Quotations and agreements

Quotations are valid for 30 days unless otherwise stated. An agreement is established when the client accepts a quotation and the assignment is confirmed by QualiDialog Consultancy in writing. The quotation sets out the scope, format, duration, fees and any special conditions. Adjustments to scope or schedule require agreement and may affect fees.

3. Fees and payment

Fees are exclusive of VAT unless stated otherwise. Travel, accommodation and additional expenses are charged only where agreed. Invoices are payable within 14 days of the invoice date unless otherwise agreed. Statutory interest and reasonable collection costs may apply to late payment, subject to Dutch law.

4. Delivery

QualiDialog Consultancy provides services with reasonable professional care. Clients arrange necessary information, suitable facilities and agreed equipment or access to online platforms. Programme changes will be discussed with the client. Suitably qualified associates may assist in delivering an assignment.

5. Cancellation and rescheduling

Commissioned workshops, training and keynotes

Unless otherwise agreed in writing, cancellation charges for confirmed assignments are:

Cancellation must be sent by email; the date of receipt determines the charge. Rescheduling is possible by mutual agreement, with any additional costs discussed in advance.

Individual consultations

Individual consultations or coaching may be cancelled or rescheduled without charge at least 36 hours before the appointment. Later cancellations may be charged at the full agreed rate.

Multi-session assignments

For assignments comprising several sessions, the cancellation arrangement for the overall assignment applies unless the quotation provides otherwise. Changes after a programme has started require mutual agreement.

Cancellation by QualiDialog Consultancy

If illness or other unforeseen circumstances prevent delivery, we will offer an alternative date or, with the client's agreement, a qualified alternative trainer. If no suitable alternative is agreed, fees paid for undelivered services will be refunded, without prejudice to mandatory rights.

6. Materials and intellectual property

Presentations, exercises and other training resources remain the intellectual property of QualiDialog Consultancy or their respective rights holders unless agreed otherwise. Participants may use materials for their own learning and professional reference. Reproduction, publication, commercial distribution or reuse to deliver training requires prior written permission. Recording workshops or keynotes also requires prior agreement.

7. Confidentiality

Both parties will protect confidential information received through the assignment against unauthorised disclosure. Clients remain responsible for ensuring that confidential research materials may lawfully be shared and used for the agreed purpose. Additional confidentiality or data-processing arrangements will be agreed where needed.

8. Liability

8.1 Professional care. QualiDialog Consultancy undertakes to deliver its services with reasonable professional care and effort (an inspanningsverbintenis). No particular research, organisational or commercial outcome is guaranteed.

8.2 Direct damage. To the maximum extent permitted by applicable law, liability arising from an attributable breach of contract, unlawful act or other legal ground in connection with an assignment is limited to proven direct damage.

8.3 Definition of direct damage. For this clause, direct damage is limited to reasonable, documented costs directly caused by the failure concerned: (a) costs of establishing the cause and extent of that direct damage; (b) costs reasonably incurred to prevent or mitigate that damage; and (c) costs reasonably incurred to remedy defective performance or obtain performance in accordance with the agreement.

8.4 Excluded losses. To the extent permitted by law, QualiDialog Consultancy is not liable for indirect or consequential losses, including lost profits, lost anticipated savings, business interruption, or loss of goodwill or reputation.

8.5 Liability cap and exceptions. Total aggregate liability under any legal ground arising from a particular assignment is limited to the fee paid or payable for that assignment, excluding VAT. The limitations and exclusions in this clause do not apply to damage resulting from intent (opzet) or deliberate recklessness (bewuste roekeloosheid) of QualiDialog Consultancy or its managerial personnel, or to any other liability that cannot lawfully be excluded or limited.

9. Circumstances beyond reasonable control

Neither party is responsible for delays or failure resulting from circumstances beyond its reasonable control to the extent allowed by law. The parties will seek an appropriate alternative arrangement; payment and refund obligations remain governed by the agreement and applicable law.

10. Governing law

Dutch law applies. The parties will first attempt to resolve disputes through consultation. Unresolved disputes may be submitted to the competent Dutch court, subject to mandatory jurisdiction rules.