QualiDialog Consultancy – Privacy Policy

Updated November 2026

1. Who we are

QualiDialog Consultancy provides workshops, professional training, keynotes and consultancy services in qualitative research and AI-supported analysis. Susanne Friese is the data controller for the consultancy activities described in this policy.

This policy applies only to QualiDialog Consultancy services. QualiDialog software, the website, newsletters and webinars are covered by the relevant QInsights B.V. Privacy Policy. The website policy also applies to information submitted through the shared website.

2. Information we collect

When you contact us, request a quotation, book an appointment, or participate in a workshop, we may process:

• Your name, contact details, organisation and professional role.
• Enquiries, booking details and correspondence about agreed services.
• Participant details needed to organise training.
• Billing, payment and accounting information.

We collect only information reasonably necessary for these activities.

3. Purpose and legal basis

We use personal information to respond to enquiries, prepare quotations, arrange and deliver services, communicate with clients and participants, issue invoices and meet legal obligations.

Depending on the circumstances, the legal basis under Article 6 GDPR is performance of a contract or pre-contractual steps (Article 6(1)(b)), legitimate interests in managing professional enquiries and service relationships (Article 6(1)(f)), or compliance with legal obligations (Article 6(1)(c)).

Consultancy clients and workshop participants are not automatically subscribed to marketing communications.

4. Sharing and security

We do not sell personal information. Where necessary, information may be shared with service providers supporting email, appointment scheduling, online meetings or accounting, and with trainers assisting with the agreed assignment. We limit access to those who need the information.

We use appropriate security measures. Where personal data is transferred outside the European Economic Area, applicable GDPR safeguards are required.

5. Retention

We retain enquiries and booking records only for as long as necessary to manage the enquiry or assignment, maintain business records, and address legal claims where relevant. We review and delete unsuccessful enquiries when the information is no longer needed for these purposes.

Financial and accounting records are generally retained for seven years where Dutch law requires this.

6. Your rights

Under the GDPR, subject to applicable conditions, you may request access, rectification, erasure, restriction of processing or data portability, or object to processing. Where processing is based on consent, you can withdraw that consent.

To exercise your rights or raise a concern, contact [email protected]. You may also lodge a complaint with the Autoriteit Persoonsgegevens, the Dutch Data Protection Authority.

7. Updates

We may update this policy as our services or legal obligations change. The current version is available on this page.